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Install realtime ticketing system RT

RT is ticketing system from Best Practical Solutions, LLC.
You can download the .tar.gz for free. Once it is done, refer to the README under the untar folder. The steps are straightforward but can be very time consuming.
  • configure
  • make testdeps to test if you have the dependencies installed, most likely not because RT needs a lot
  • make fixdeps will start CPAN perl installation to fix the dependencies. This step is very time consuming.
  • make testdeps to check all the dependencies are ok
  • make install
  • make initialize-database
Now we need modify a little bit about Apache server. First RT need Apache::DBI modules. You can install this module with
perl -MCPAN -e'install Apache::DBI'
If it fails, you can use http://www.rpmfind.net to search a RPM package. I installed the RT on Fedora Core 4, and perl-Apache-DBI-0.94-1.2.el4.rf.noarch.rpm works well for it.

With Apache::DBI module installed, we modify the httpd.conf in case you want it running in parallel with your current web site. Add lines below:

Listen 8080

NameVirtualHost 172.0.0.1:8080


ServerName localhost
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8

PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl


SetHandler perl-script
PerlHandler RT::Mason



Now you can access it from http://localhost:8080/. Login with root and password is 'password'.

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