Organization planning Staff Acquisition Team developing Herzberg (1959) Theory: Hygiene factors - company policy, supervision, interpersonal relations, working conditions, and salary. The absence of hygiene factors can create job dissatisfaction, but their presence does not motivate or create satisfaction. Motivators - achievement, recognition, the work itself, responsibility, and advancement. These motivate or create satisfaction. The satisfiers relate to what a person does while the dissatisfiers relate to the situation in which the person does what he or she does. Handling conflict Confrontation Forcing Compromising Smoothing Withdrawal Conflict intensity decreases in the order of: Schedules Priorities Manpower Technical issues Administration Personality conflict Cost Maslow's Hierarchy of Needs Self actualization > Doing what one can do best, full realization of potential Esteem > Self-esteem, reputation,