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VoIP in top news

Yahoo bought Dialpad . Google release Google Talk. Skype open up its platform. Microsoft buy Teleo . Singapore local VoIP MediaRing make a positive turnaround, and get investment from Venture One. More breaking news coming...

With Noble Laureate Professor Samuel C.C. Ting @ Caltech

Knowledge Area 11 Professional Responsibility

PMI Code of Professional Conduct. Please refer to http://www.pmi.org/info/PDC_PMP.asp --disclaimer-- This documentation is personal study notes I prepared during my PMP certification study. The source for this study notes is partially from PMBOK 2000, PMP Exam Cram 2, and www.pmstudy.com. I only take notes on knowledge areas that I thought was useful for me. In the real exam, the contents covered are much broader and more difficult than any reference books. So I think real life experience is very important.

Knowledge Area 10 Project Procurement Management

Procurement planning Solicitation planning Solicitation Source selection Contract administration Contract closure Evaluation Criteria are used to rate or score proposals. They may be objective (e.g., "The proposed project manager must be a certified PMP") or subjective (e.g. "The proposed project manager must have documented previous experience with similar projects) The objective of a procurement audit is to identify successes and failures that warrant transfer to other procurement items on this project or to other projects within the performing organization. Correspondence: Contract Terms and conditions often require written documentation of certain aspects of the buyer/seller communications, such as warnings of unsatisfactory performance and contract changes or clarifications. --disclaimer-- This documentation is personal study notes I prepared during my PMP certification study. The source for this study notes is partially from PMBOK 2000, PMP Exam

Knowledge Area 9 Project Risk Management

Risk management planning Risk identification Qualitative risk analysis Quantitative risk analysis Risk response planning Ultimate decision on how to deal with risk is based part on Project Manager's tolerance for risk this is measured by Utility function. Decision Tree Analysis > Solving the decision tree indicates which decision yields the greatest expected value to the decision-maker when all the uncertain implications, costs, rewards and subsequent decisions are quantified. Active Acceptance may include developing a contingency plan to execute, should a risk occur. Reports commonly used to monitor and control risks include Issues Logs, Action-item Lists, Jeopardy Warnings and Escalation Notices. Monte Carlo analysis can identify the points of schedule risk. --disclaimer-- This documentation is personal study notes I prepared during my PMP certification study. The source for this study notes is partially from PMBOK 2000, PMP Exam Cram 2, and www.pmstudy.com. I

Knowledge Area 8 Project Communication Management

Communications Planning Information Distribution Performance Reporting Administrative Closure Project managers spend more than 85% of their time communicating. For N people, the number of communication channels = N * (N 1)/2. Project archive - indexed project records Common formats for performance reports include bar charts (also called Gantt charts), S-curves, histograms, and tables. Administrative closure consists of documenting project results to formalize acceptance of the product of the project by the sponsor, or customer. --disclaimer-- This documentation is personal study notes I prepared during my PMP certification study. The source for this study notes is partially from PMBOK 2000, PMP Exam Cram 2, and www.pmstudy.com. I only take notes on knowledge areas that I thought was useful for me. In the real exam, the contents covered are much broader and more difficult than any reference books. So I think real life experience is very important.

Knowledge Area 7 Project Human Resource Management

Organization planning Staff Acquisition Team developing Herzberg (1959) Theory: Hygiene factors - company policy, supervision, interpersonal relations, working conditions, and salary. The absence of hygiene factors can create job dissatisfaction, but their presence does not motivate or create satisfaction. Motivators - achievement, recognition, the work itself, responsibility, and advancement. These motivate or create satisfaction. The satisfiers relate to what a person does while the dissatisfiers relate to the situation in which the person does what he or she does. Handling conflict Confrontation Forcing Compromising Smoothing Withdrawal Conflict intensity decreases in the order of: Schedules Priorities Manpower Technical issues Administration Personality conflict Cost Maslow's Hierarchy of Needs Self actualization > Doing what one can do best, full realization of potential Esteem > Self-esteem, reputation,